Frequently Asked Questions
Everything you need to know about our artisanal Italian footwear and services.
How can I determine the correct size for my Fratelli Rossetti shoes?
Our footwear generally follows international sizing standards. We provide a detailed size guide on each product page to help you convert between EU, US, and UK scales, ensuring a perfect fit for our artisanal loafers and oxfords.
What is your international shipping policy?
We offer worldwide shipping via premium couriers. Delivery times vary by destination, typically ranging from 3 to 5 business days for Europe and 5 to 7 business days for the rest of the world.
Can I return or exchange my order if it doesn't fit?
Yes, we accept returns within 14 days of delivery. Items must be in their original, unworn condition with all packaging intact. Please visit our Returns Portal to generate a prepaid shipping label.
How should I care for my leather shoes to ensure they last?
To preserve the quality of our handcrafted leather, we recommend using a soft cloth for cleaning, applying high-quality neutral cream, and using cedar shoe trees to maintain the shape and absorb moisture.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. In certain regions, we also offer Klarna for flexible installment payments.
Are your products handmade in Italy?
Every pair of Fratelli Rossetti shoes is proudly 'Made in Italy.' Our production is centered in Parabiago, where master artisans combine traditional techniques with contemporary design.